EP10: How to Hire Great Route Service Representatives with Nancy Roberts
by Laundry Talks Podcast on Apr 2, 2025 3:19:51 PM
In this episode of Laundry Talks we discussed the challenges of hiring and retaining top-performing route service representatives (RSRs) in the textile rental industry. Host Eric Smith interviews Nancy Roberts, also known as the Disc Wizard, who specializes in using behavioral assessm …
EP9: Securing the Legacy: A Financial Planner talks Essential Succession Planning Strategies for Textile Rental Companies
by Laundry Talks Podcast on Oct 15, 2024 11:25:29 AM
In this episode of Laundry Talks, we're excited to welcome TJ Acerra, the President and Founder of Avail Wealth Group, as our special guest. We'll explore succession planning strategies, employee benefits, and even insurance, for textile rental businesses. This new episode will help y …
EP8: A new generation takes over and expands beyond a single plant with Colin Wetlaufer
by Laundry Talks Podcast on Sep 24, 2024 4:13:37 PM
In this podcast episode, we're thrilled to have Colin Wetlaufer join us as our special guest. We’ll explore the remarkable evolution of his company, which has transformed from a single-plant operation in 1906 into a prominent multi-state presence. We’ll delve into the challenges and s …
EP7: Future-Proofing your Textile Rental Business with Joe Ricci of TRSA
by Laundry Talks Podcast on Aug 8, 2024 11:09:58 AM
In Episode 7, we're joined by Joe Ricci, President and CEO of the Textile Rental Services Association (TRSA) to talk about how the Textile Rental Industry continues to grow and evolve. What are the top challenges operators face regarding labor? What are leading companies doing to reta …
EP6: Importance of Peer Groups with Kasey Wahl, Matt Vacca, Currie Gilbert & Levi Nix
by Laundry Talks Podcast on Jun 28, 2024 10:15:13 AM
One of the great things about our industry is the willingness of operators and suppliers to work together, collaborate, and share information. Our newest episode focuses on this topic! We're joined by an amazinggroupofpeople today with specialguestsKaseyWahl,MattVacca,CurrieGilbert&am …
EP5: Expand or Build: What happens when you outgrow your textile rental facility?
by Laundry Talks Podcast on May 8, 2024 11:58:21 AM
In Episode 5: Expand or Build: What happens when you outgrow your textile rental facility? Our host, Eric Smith, brings two generations of Textile Rental Operators to answer the question of how to proceed when your production needs outgrow your plants’ technology resources. Join us in …
EP4: Best Practices for Managing Price Increases
by Laundry Talks Podcast on Dec 13, 2023 3:27:18 PM
Episode Recap: In this episode of Laundry Talks, Eric Smith interviews two industry veterans, Judy Krenz and Melissa Busch from Phelps Uniform Services. Price increases are a reality in every business, but how companies approach them varies quite a bit. Join our conversation today as …
EP3: Coaching: The Value of Formal Route Check-In Processes
by Laundry Talks Podcast on Aug 31, 2023 3:20:35 PM
Episode Recap: In this episode of the Laundry Talks podcast, the host, Eric Smith, interviews Dana Horne, the General Manager of CTC, a mixed textile rental operator based in Clinton, OK. Dana got her start in the textile rental with a national provider, Cintas, but has since worked o …
EP2: Evolution Of Technology In The Laundry Industry: Part 2 with Becky Hughes
by Laundry Talks Podcast on Jul 25, 2023 11:13:26 AM
Episode Recap: In this episode of Laundry Talks, Eric Smith interviews Becky Hughes, president of Hughes Customat, Inc. Hughes Customat is a local mat, mop, towel, and facility services rental service in the St. Louis area. Becky shares some of her company’s history and how invoicing …
EP1: Evolution of Technology in the Laundry Industry with Barry Smith
by Laundry Talks Podcast on Jun 20, 2023 10:16:58 AM
